Terms of service
Welcome to ERRONEOUS GOLD.
These Terms & Conditions govern your use of our website erroneousgold.in and the purchase of products from our online store.
By accessing this website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
Company Information
ERRONEOUS GOLD PRIVATE LIMITED
ATIKA INDUSTRIAL AREA STREET 4
NR. RAJLAXMI TRANSFORMER
UMIYAJI CUTTING
Rajkot, Gujarat – 360002
India
Email: support@erroneousgold.in
Phone: 7698657879
Eligibility
By using this website, you confirm that:
• You are at least 18 years old
• You are legally capable of entering into binding contracts
• All information provided by you is accurate and complete
Products & Customization
ERRONEOUS GOLD specializes in customized jewelry products.
• Customers must provide accurate customization details (such as names, initials, or dates).
• Once an order is confirmed, customization details cannot be modified.
We reserve the right to refuse or cancel any order if incorrect information is provided.
Pricing
All prices displayed on our website are in Indian Rupees (INR).
• Prices may change without prior notice.
• Discounts and promotional offers are valid only for a limited period.
• The final price will be displayed at checkout before payment.
Order Confirmation
Once your order is successfully placed:
• You will receive an order confirmation via email or SMS.
• Our team will begin processing your order.
ERRONEOUS GOLD reserves the right to cancel or refuse any order if:
• Payment is not successful
• Incorrect pricing is displayed
• The product is unavailable
Payments
We accept payments through secure payment gateways available on our website.
Accepted payment methods may include:
• UPI
• Debit Card
• Credit Card
• Net Banking
• Other available online payment methods
All payments are processed securely through trusted payment gateway providers.
Shipping & Delivery
Orders are processed within 2–4 business days.
Estimated delivery time:
5–8 business days across India
Delivery time may vary depending on location and courier service availability.
ERRONEOUS GOLD is not responsible for delays caused by:
• Courier partners
• Natural events
• Incorrect shipping address provided by the customer
Return & Replacement
Due to the personalized nature of our products:
• Customized products are not eligible for returns or refunds.
However, replacements may be provided if:
• The product arrives damaged
• The wrong product was delivered
• There is a manufacturing defect
Customers must provide an unboxing video as proof when requesting a replacement.
Replacement requests must be made within 3 days of delivery.
Intellectual Property
All content on this website including:
• Logos
• Product images
• Designs
• Text
• Graphics
are the intellectual property of ERRONEOUS GOLD PRIVATE LIMITED.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
Website Usage
By using our website, you agree not to:
• Misuse the website or attempt to hack it
• Upload harmful content or malware
• Use the website for illegal purposes
• Copy or distribute website content without permission
Violation of these terms may result in legal action.
Limitation of Liability
ERRONEOUS GOLD shall not be liable for:
• Any indirect or incidental damages
• Delays caused by third-party services
• Losses resulting from misuse of the product
Our maximum liability shall not exceed the purchase value of the product.
Changes to Terms
ERRONEOUS GOLD reserves the right to update or modify these Terms & Conditions at any time.
Customers are advised to review this page periodically.
Continued use of the website after changes indicates acceptance of the updated terms.
Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this website shall fall under the jurisdiction of Rajkot, Gujarat courts.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@erroneousgold.in
Phone: 7698657879