Refund policy

At ERRONEOUS GOLD, every product is customized specially for each customer. Because of this personalization, we follow a specific refund and replacement policy.

Customized Products

Since all products are custom-made, we do not offer refunds once the order is processed.

Damaged or Defective Products

If you receive a damaged or defective item, we are happy to assist you.

To request a replacement:

• Please record an unboxing video while opening the package
• Contact us within 3 days of delivery
• Share the unboxing video and order details with our support team

After verification, we will arrange a replacement for the defective product.

Replacement Conditions

Replacement requests will only be accepted if:

• Product is damaged during delivery
• Wrong item was delivered
• Manufacturing defect is present

Requests without an unboxing video may not be approved.

Contact for Support

Email: support@erroneousgold.in
Phone: 7698657879

Our team will respond within 24–48 business hours.